Email us. Real people, same day during California business hours.
hello@hellagooddrops.com — tell us the drop's code (it is at the top of the drop in the app), which screen you were on, and what you expected to happen. A screenshot helps more than anything.
The drop is paused, closed, full, or has ended; the signup page says which. A test run takes 10 signups.
Texts are turned off for the drop, or the drop has no texts left; top up and they go out again. A test run sends no texts until you go live. Guests who have no texts still follow their place on their pass.
Tap their name in the list: you can text the pass to them again, or show its QR code for them to scan.
Open the scanner again from the app. A pairing link only lasts a short while.
Send them a new invite from Team. An invite link lasts 48 hours.
Receipts come from our payment processor. Anything odd on a charge, email us with the date and amount.
If you think an account has been used without permission, take that person off Team, then email us.